Creating successful graphics, websites, social media, etc takes time and effort; so a true partnership yields results. We’re hoping to have a longer term relationship with you, meeting your project needs today but being there for the long term.
Plans and Ideas
You know your market best but it’s always good to bounce ideas off others first. From “I have no clue” to “this is the 5-year plan” we chat it through, ensuring we understand each other and have explored all the options.
We will always listen and honestly tell you if something won’t work; but usually it is suggesting improvements – often saving time and money in the process. This is summarised in a ‘Project Scope’ document where there are several parts to a project, making it clear what will be done.
freshSPRING is a team but if you call or email you’ll get people who know you and be aware of your plans and ensure all work fits your needs. We also have started businesses, worked in charities, etc.
You’ll have a named contact point who’ll typically manage the team for your project. They’ll ensure the graphic designer, website developer, content copywriter, etc get the brief they need.
For larger projects (like websites) there is a project dashboard where you can see the progress and outstanding items versus the time in a graphical format that allows for commenting.
This is accessible anywhere (hence the ‘Client Login’ link below), and designed to help keep complicated projects on track. This includes milestones so you can see how a project is progressing (eg. it’s hard to sometimes see the code, as not all progress is visual).
Terms and Conditions
They’re boring but it’s helpful, like the Project Sceop document above. We’ve tried to keep them short and to the point, and you can find all the details here terms and conditions or just download the three page document (written as best we can in clear English): freshSPRING Terms and Conditions (20th March 2018)